St Michael's Orthodontics Team
 

Orthodontist shares recipe for success

A Wakefield orthodontist has been invited to share her recipe for success with an international audience as part of a development programme by a leading US innovator.

IMG_8239

Dr Catherine McCanny is one of only five international orthodontists appointed by Align to share their successful secrets in a series of videos, blogs and seminars that will be streamed around the globe.

From her Dewsbury Road base, the award-winning orthodontist has already filmed her hints and tips to be incorporated into a cook book style format as part of the Invisalign Practice Development Project.

The Project will go live in March with fellow members representing Germany, Spain, Italy and France.

Dr McCanny, who founded St Michaels Orthodontics, was chosen to be the UK adviser due to her early adoption of the Invisalign system  and the mentoring she has already undertaken in the UK as a clinical speaker  and as part of the Invisalign UK Advisory Board.

“St Michaels has been using Invisalign since it was launched a decade ago and we have grown that side of our practice from small numbers of about ten patients a year to over a hundred annually,” she said. Catherine has recently reached the 500 milestone of cases submitted.

“As early adopters we encountered the initial difficulties that deterred other practitioners embracing Invisalign.  When I first started using Invisalign, it was very limited in what it could do, and I only used it for simple cases. However, the innovations that have taken place within the company over the last 10 years and my expertise as an orthodontist allows me now to treat very challenging cases. Initially it forced me out of my comfort zone as I had only used fixed appliances when training.  I then had the challenge of bringing the team on board. I started to use it on some of my staff and they quickly realised the benefits of this system. They were then able to share their own experiences with our patients.

“Developing that side of our practice has demanded investment in the personal development of our team and the installation of cutting-edge technologies.

I quickly realised that the main advantage was an improved patient experience and I was getting excellent outcomes, so the long-term benefits paid dividends.  The whole team here at St Michaels have embraced innovations and technologies such as I-Tero scanning which allows patients to visualise the end result before they commit to treatment” added Catherine.

“Collating all our different experiences into a recipe book system will hopefully give fellow orthodontists confidence to take on board the benefits of digital technology.  Experienced users can watch one video on a specific problem they are facing or practitioners new to Invisalign can use the videos and the book to help them as they start their Invisalign journey.

Hopefully our shared experiences and ideas will help others take the leap of faith and introduce Invisalign as another treatment option to their patients.

 

 

 

 

About St Michaels Orthodontics: 

  • St Michael’s Orthodontics – a team of skilled orthodontists led by Catherine McCanny – is based on Dewsbury Road, Wakefield.
  • Dr Catherine McCanny has achieved Invisalign Platinum Elite Standard for both the quality of her work and the number of treatments she has performed
  • Having graduated from Dental School at Queen’s University, Belfast in 1988, Catherine commenced her specialist training in Orthodontics at Leeds Dental Institute in 1993. She then teamed up with her now-husband, Joe, to build and develop St Michael’s Dental Practice and St Michael’s Orthodontics Ltd, which opened in 1998.
  • More recently, Catherine – a member of the British Orthodontic Society – was delighted to win three awards in the Aesthetic Dentistry Awards, including the ultimate accolade of Best Aesthetic Dentist 2013.
  • In 2015, St Michaels Orthodontics won three awards at the Aesthetic Dentistry Awards including ‘Best Team’ and again in 2018 where Catherine won the Best Invisalign case and the Best Child/Teenager fixed case.
  • For more information about St Michael’s Orthodontics, please go to http://www.stmichaelsorthodontics.co.uk
  • Press Contact
  • Press release issued by: Carmel Harrison PR. For further information, please contact Carmel Harrison on: 07714 708 271. Alternatively, email carmel@carmelharrisonpr.com

 

 

 

 

 

 

 

It’s a Woman Thing

 

2019

LEADING Yorkshire orthodontist, Dr Catherine McCanny Hendron has teamed up with two colleagues and a famous legal eagle to raise funds to support young girls rescued from trafficking and domestic violence in Nepal.

Dr McCanny will join fellow practitioners Martina Hodgson and Andrea Ubhi for a motivational day for fellow female orthodontists keen to build successful practices, with Marilyn Stowe offering legal and business advice.

Multi award winning Catherine was keen to get involved in the project having built her own successful practice, but understanding the barriers that women can often face.   As the mother of two daughters and the founder of St Michael’s Orthodontic Practice, Wakefield, which is an all female team she was also determined to improve the lives of forgotten young girls.

“When we all met, we wanted to share our own experiences and expertise for the generation of female orthodontists coming through,” explained Catherine.  “Women have a different perspective on orthodontics and now equal men in the number practising.  Yet we have our own unique challenges,” she added.

“It’s a Woman Thing’ is an informal day at Hazelwood Castle on March 15, that will deliver real insight for orthodontists of the future, help them launch their own practices and help support a very worthwhile cause.”

Book Your Place Now

Please email andrea@andreaubhi.com or martinahodgson@hotmail.co.uk to reserve your place at this exciting event. 

Places cost £150 each, include tea & coffee and lunch.

100% of the profit goes to Asha Nepal, caring for survivors of trafficking and severe violence in Kathmandu. 

After the event, Andrea and Martina will be staying later for drinks and dinner. We would love for you to join us, so please let us know if you can! (Individual charges for after event drinks and dinner will apply). 

https://www.andreaubhi.com/inspiring-women-march-2019?fbclid=IwAR3L4D345doUW9BcfPPdJu28yUdw3UYxKX2OwpSqMhx2h73220gl6r3iqLE

 

 

 

About St Michaels Orthodontics:

 

  • St Michael’s Orthodontics – a team of skilled orthodontists led by Catherine McCanny – is based on Dewsbury Road, Wakefield.
  • Dr Catherine McCanny has achieved Invisalign Platinum Elite Standard for both the quality of her work and the number of treatments she has performed
  • Having graduated from Dental School at Queen’s University, Belfast in 1988, Catherine commenced her specialist training in Orthodontics at Leeds Dental Institute in 1993. She then teamed up with her now-husband, Joe, to build and develop St Michael’s Dental Practice and St Michael’s Orthodontics Ltd, which opened in 1998.
  • More recently, Catherine – a member of the British Orthodontic Society – was delighted to win three awards in the Aesthetic Dentistry Awards, including the ultimate accolade of Best Aesthetic Dentist 2013.
  • In 2015, when St Michaels Orthodontics won three awards at the Aesthetic Dentistry Awards including ‘Best Team’.
  • For more information about St Michael’s Orthodontics, please go to http://www.stmichaelsorthodontics.co.uk
  • Press Contact
  • Press release issued by: Carmel Harrison PR, The Plex, Margaret street, Wakefield. For further information, please contact Carmel Harrison on: 07714 708 271. Alternatively, email carmel@carmelharrisonpr.com

 

 

 

 

 

Ready to smile with confidence?

So you’re ready to change your smile, but how do you choose an orthodontist?

Thinking

For over 20 years, Dr Catherine McCanny has been changing the lives of patients at St Michael’s Orthodontics. Aside from the attractive smile and self-esteem boost that orthodontic treatment offers, there are many other benefits to a straight smile such as improved oral hygiene.
 
No doubt if you are looking to begin your journey to a straighter smile you have done your research and will be familiar with the types of orthodontic appliance available. For many, understandably, the cost of treatment greatly impacts the decision for the practice you will choose for your treatment. “Why does the cost of treatment vary between different practices?” is a question we are often faced with. Many General Dental Practitioners are now expanding their scope of practice into the field of orthodontics, which is a factor that can affect the variation of treatment prices. Generally speaking, the cost of treatment provided by a Specialist Orthodontic Practice will be slightly more, but with that comes many advantages.  

What is an orthodontist?

Dentists and orthodontists both work to improve oral health. A dentist carries out general dental treatment, such as a check-up or fillings, however they may have a special interest in other areas like orthodontics or cosmetic dentistry. An orthodontist would firstly qualify as a dentist, then undergo 3 years of additional training to gain their Masters in Orthodontics. Specialist training means that an orthodontist would be able to carry out complex and comprehensive treatments.

Advantages of treatment with St Michael’s Orthodontics Ltd.

We specialise in the field of Orthodontics. Our clinicians exclusively work within the orthodontic field, meaning all the staff know the treatments inside out.

Our Principal Orthodontist has over 20 years’ experience in orthodontics, and more than 10 years’ experience of working with Invisalign. This year our orthodontist Catherine has reached her milestone of treating 500 patients using Invisalign and she has achieved Platinum Elite status, making her one of the most experienced Invisalign providers in the UK.  Last year Catherine was appointed a clinical speaker for Invisalign- a recognition of her experience and expertise in this field.
She is now a member of the UK Invisalign advisory board and has been appointed as the UK representative for the Invisalign Cookbook which she has developed with 4 other European orthodontists in sharing their secret recipes for growing a successful Invisalign practice.

Our treatment packages include: –

  • ITero scan which will show patients how their teeth will look after treatment
  • Additional aligners if needed to fine detail the position of the teeth
  • Emergency or any extra visits
  • Patient care pack
  • Fixed and removable retainers as needed to ensure the teeth remain in position
  • Before and after photographs
  • 3 sets of Invisalign Vivera retainers
  • An 18-month supervision of retention



We offer different finance packages to spread the cost of your treatment (including 0% finance).

We offer a range of orthodontic appliances. Fixed metal braces, ceramic braces, Invisalign, Invisalign Teen, Invisalign First…so whatever your preference or concern we’re sure to have a solution.

We have won 17 awards including :-

Best orthodontic practice
Best Team
Best Invisalign case (on 3 occasions)
Best adult fixed appliance case
Best child/teenager fixed appliance case

All our staff are actively involved in the world of Orthodontics. We are all keen to progress with training, and stay updated with the most recent treatment techniques by attending the British Orthodontic conference annually.

We have two members of staff appointed the position of treatment coordinator. Our treatment coordinators are trained and experienced in communicating with patients to find the best way to work with you. They can offer advice, guidance and reassurance help patients discover all their options and what will work best for them.

We hope our guide to the advantages of seeking treatment with St Michael’s Orthodontics has helped in your decision making for your own smile transformation. There are also many benefits to orthodontic treatment with a specialist orthodontist, and as with most things it comes down to personal preference and what you feel would give you the best options.

If you would like to arrange a complimentary chat appointment with our treatment coordinator to find out your options for a straighter smile, call today on 01924380680 or email orthostmichaels@tiscali.co.uk

ALL SMILES FOR COUPLE’S BIG DAY  

 

Vicki and Sam Shute Colin Powel (1)

ONE Yorkshire couple had more reason than many to smile on their big day as they showed off their dazzling new smiles, having had Invisalign treatment to straighten their teeth.  

Sam and Vicki Shute were both patients at St Michaels Orthodontics, Wakefield, when they decided to take the plunge and have orthodontic treatment.

But rather than Vicki persuading Sam to have treatment, he was first to book his consultation with  Dr Catherine McCanny, after seeing photos of himself at his brother’s wedding and deciding enough was enough.

“I was always aware that my teeth weren’t straight but seeing how pointed they were at the front on my brother’s wedding photos made me decide to do something about it,” said the business development manager from Sandal.

“Dr McCanny fitted Invisalign braces, which are almost invisible so I wasn’t conscious while I was having treatment and no one commented.”

Sam had almost completed his treatment and the pair were engaged when Vicki noticed how her teeth were moving.

“I was about 24 and my teeth had always been fairly straight but then my wisdom teeth came through and severely impacted the alignment of my bottom teeth.  There wasn’t enough room and they started to collapse in.  Being a teacher, I was more conscious of it in front of the pupils so I decided to get treatment.”

Dr McCanny of St Michael’s Orthodontic Ltd has treated nearly 500 patients with Invisalign since it launched 20 years ago but was delighted to treat a couple who were planning their big day. ‘It was a great feeling to be able to give this lovely young couple a fantastic new smile for their wedding day and be part of the whole plan. We were all so excited to see their wedding photographs’.

“Increasingly men are aware of their looks and how it affects their careers and confidence so I wasn’t surprised that Sam came along but it was really special to be treating his fiancée at the same time.  The tricky part was timing the treatment so that the aligners came off for the big day.  Sam’s treatment was finished while Vicki need some refinements after the wedding that were easy to schedule in,” said Dr McCanny.

“I’m just so delighted that we could do the treatment in time so they were both able to smile with confidence on their big day.  Congratulations!”

Photography by Colin Powel

 

Editors’ Notes:

About St Michaels Orthodontics: 

  • St Michael’s Orthodontics – a team of skilled orthodontists led by Catherine McCanny – is based on Dewsbury Road, Wakefield.
  • Having graduated from Dental School at Queen’s University, Belfast in 1988, Catherine commenced her specialist training in Orthodontics at Leeds Dental Institute in 1993. She then teamed up with her now-husband, Joe, to build and develop St Michael’s Dental Practice and St Michael’s Orthodontics Ltd, which opened in 1998.
  • More recently, Catherine – a member of the British Orthodontic Society – was delighted to win three awards in the Aesthetic Dentistry Awards, including the ultimate accolade of Best Aesthetic Dentist 2013. This success was repeated in 2015, when the practice picked up a further three awards, including ‘Best Team’.
  • Catherine McCanny is an Invisalign Elite Platinum Provider.
  • For more information about St Michael’s Orthodontics, please go to http://www.stmichaelsorthodontics.co.uk
  • Press Contact
  • Press release issued by: Carmel Harrison PR, Unity Works, Wakefield. For further information, please contact Carmel Harrison on 01924 831114 or 07714 708 271. Alternatively, email Carmel at carmel@carmelharrisonpr.com

 

 

 

 

 

Orthodontist appoints two treatment coordinators

TC and CMC

AWARD winning Wakefield orthodontist, St Michael’s has appointed two treatment coordinators as part of its investment in patient care.

The two will work alongside orthodontists at the Dewsbury Road practice to offer advice, guidance and reassurance to patients throughout their treatment.

Clinically trained, Dawn Rimmington and Joanne Reape will be the first point of contact with patients to explain the orthodontic procedures they will undertake, how to care for their braces at home and also discuss payment plans.

Dr Catherine McCanny, orthodontist explained: “Patients are keen to enjoy the end result of the treatment which is attractive and healthier aligned teeth, but naturally they have questions.  I was very conscious that some patients were reticent to ask me about things such as payment plans or even ask questions about their treatment or teeth because they thought they were too silly.

“We completely understand that but at the same time we don’t want patients to go away feeling they are in the dark about their treatment.  Dawn and Joanne act as a bridge between clinicians and patients and can often pre-empt questions through the comprehensive advice they provide about home care during treatment.  They offer advice about care of braces, how long to wear them and the best kinds of foods to eat to enhance a patient’s results.

“With their own consultation room patients are confident of being able to ask anything discretely,” she added.

“We are the first point of contact when patients first come in for a consultation about orthodontics and so they are able to build a long lasting informal yet confidential rapport with us so that they get the most out of their treatment,” said Dawn.

 

Photograph: Dawn Rimmington, Dr Catherine McCanny and Joanne Reape

 

 

 

Equality, Diversity and Ethnicity

Equality BLOG

We gave patients a questionnaire to fill in whilst waiting for their appointments. The results are from forms that were completed correctly.  

We used a selection of questions, each designed to ensure that anyone using the service feels that they are given the same opportunities, treated fairly and their needs are being met. Each question had the option ‘prefer not to answer’

  1. What is your sex?
  1. What was your age on your last birthday?

The results showed a fairly even cross section in gender, the largest percentage attending the practice were under 18 (72%).

  1. What language do you prefer to speak in?
  1. Do you need an interpreter or help to communicate?

96% of patients preferred language to communicate was English, of the 4% that selected another language as their preferred no one required the use of an interpreter. SMOL has a Translation Policy in place if required.

  1.  Do you regard yourself as belonging to any particular religion?
  1. To which of the following groups do you consider you belong?

Some patients (24%) preferred not to answer the question, of those giving a response 72% answered Christian, Church of England and the remaining 28% said Muslim.

  1. Did you have any difficulty accessing the Dental Practice today?

No patients had problems accessing the service.

  1. Are your day-to-day activities limited because of a health problem or disability which has lasted or is expected to last at least 12 months?
  1.  Do you have any of the following conditions lasting (or expected to last) 12 months or more?
  1. Deafness or severe hearing impairment
  2. Blindness or severe vision impairment
  3. A condition that limits one or more basic physical activities (such as walking climbing stairs, lifting or carrying)
  4. A learning difficulty (such as Down’s syndrome)
  5. A learning difficulty (such as dyslexia)
  6. A mental health condition (such as depression or schizophrenia)
  7. A chronic disease (such as cancer, HIV, diabetes, heart disease or epilepsy)
  8. No
  9. Other please tell us
  10. Prefer not to answer
  11. Asthma 

The majority of patients answered no to this question (92%). Those answering yes selected depression (4%) and asthma (4%) as ongoing health problems. The practice updates medical history forms every 6 months for routine patients, this ensures we have the latest health information available to the clinical staff providing care.

  1. Feedback – Please use this space to tell use any areas in which improvement can be made

‘Friendly welcoming staff, gave me an appointment while I was here’

‘Staff very polite. Tea/coffee machine, water dispenser’

‘Great practice’

‘Fabulous service’

After reviewing the answers given in the questionnaire no patients reported having any concerns about the way they were treated at the practice and no patients had problems with access. We do not feel any changes are required at the present time but we will continue to listen to patients’ feedback and make any changes should they become necessary. We will continue to work hard to ensure all patients and visitors to the practice feel their rights are being respected and their needs are being met.

How to spot mouth cancer

Beating mouth cancer is so dependent on diagnosing it at an early stage.

If it is caught early, the chances of surviving mouth cancer are nine out of ten – those odds are pretty good, and that’s why early detection is so important.

Sadly, far too many mouth cancers are not spotted early enough.

Mouth Cancer Action Month promotes the message ‘If in doubt, get checked out’. We encourage everybody to be mouthaware and pay more attention to what’s going on inside the mouth. Most importantly, if you notice anything out of the ordinary, it is essential that you tell your dentist or doctor immediately.

Checking for mouth cancer

As mouth cancer can strike in a number of places, including the lips, tongue, gums and cheeks, and given that early detection is so crucial for survival, it’s extremely important that we all know what to look out for.

Three signs and symptoms not to ignore are:

  • Red and white patches in the mouth.
  • Unusual lumps or swellings in the mouth or head and neck area.

When checking for signs of mouth cancer you should follow the following routine:

Head and neck

Check if both sides look the same and search for any lumps, bumps or swellings that are only on one side of the face. Feel and press along the sides and front of your neck being alert to any tenderness or lumps to the touch.

Lips

Pull down your lower lip and look inside for any sores or changes in colour. Use your thumb and forefinger to feel the lip for any unusual lumps, bumps or changes in texture. Repeat this on the upper lip.

Cheek

Use your finger to pull out your cheek so that they can see inside. Look for red, white or dark patches.

Then place your index finger inside your cheek, with your opposing thumb on the outside gently squeeze and roll the cheek to check for any lumps, tenderness or ulcers, repeat this action on the other cheek.

Roof of the mouth

With your head tilted back and mouth open wide, your dentist will look to see if there are any lumps or if there is any change in colour. They will run their finger on the roof of your mouth to feel for any lumps.

Tongue

Examine your tongue, looking at the surface for any changes in colour or texture.

Stick out your tongue or move it from one side to another, again looking for any swelling, change in colour or ulcers. Finally, take a look at the underside of the tongue by placing the tip of your tongue on the roof of your mouth.

Floor of the mouth

Look at the floor of the mouth for changes in colour that are different than normal. Press your finger along the floor of your mouth and underside of your tongue to feel for any unusual lumps, swellings or ulcers.

If you find anything unusual in any of these areas, or are unsure of anything, visit your dentist or doctor as soon as possible.

Mouth aware

How can mouth cancer be detected early?

Mouth cancer can often be spotted in its early stages by your dentist during a thorough mouth examination. This happens during your routine dental check-up.

Breathe easy with iTero technology

The taking of dental impressions is now a thing of the past thanks to our state of the art iTero dental scanner.

iTero pic

This £21,000 high tech scanner not only removes the discomfort from obtaining a dental impression but enables us to provide you with a more flexible, accurate and productive service.

The handheld scanning technology creates a digital ‘dental impression’, producing highly accurate 3D images of your mouth that can be rotated, zoomed and manipulated in various ways.

Scanner image

It provides a record of the exact dimensions of your teeth and gums and, with the magic of technology, we can even forecast what your teeth will look like after treatment.

https://www.youtube.com/watch?v=MorL4x7oE7c

With the ability to capture up to 6,000 frames per second, our trained staff simply move the wand-like scanner over your teeth and gums, stopping and starting it as often as necessary. The new process is far preferable for patients who no longer need to have impression material in their mouth for several minutes – a method which caused some people to gag uncomfortably.

Being able to send the impressions to the lab digitally means a quicker turn around, saving you weeks of waiting, and with the scanner able to forecast the different treatment outcomes, you will have all the information you need up front to enable you to make an informed decision about the different treatment outcomes available.

The iTero technology is not only improving the overall experience for patients but is in line with the excellent level of service we aim to provide at St Michael’s Orthodontics to ensure patient confidence.

To discover how iTero can benefit you, contact us at orthostmichaels@tiscali.co.uk or check out our websites: https://www.stmichaelsorthodontics.co.uk/ or www.invisiblebraces-yorkshire.co.uk.

 

 

 

 

 

 

Wakefield Orthodontist smiles as global stage beckons

AN award-winning Wakefield Orthodontist, who runs a female only practice has been selected as a global ambassador for an international company.

Pic

Dr Catherine McCanny, specialist orthodontist at St Michael’s Orthodontics, Dewsbury Road, has been chosen as a clinical speaker and key opinion leader for Invisalign, thanks to her experience and expertise using the invisible brace system for complex cases.  As the UK’s only second female Invisalign speaker, she wants to encourage more orthodontists to pick up the baton to help patients achieve straight teeth pain-free.

One of the most experienced Invisalign practitioners in the UK Catherine has helped 1000s of patients achieve a better smile without the need for surgery.  It was this track record that won her Platinum Elite Status and prompted the company to invite her to share her knowledge with other orthodontists.

“Invisalign aligns patients’ teeth in an almost invisible way; it is a much more comfortable and efficient alternative to fixed braces.  In even the most complex cases it has eradicated the need for surgery.   Thanks to my experience with the treatment, I now use Invisalign for the most complex of cases,” said Dr McCanny.

“Due to my experience I’ve gone from using the Invisalign on 10 cases a year to now over 80 cases a year.  Eventually, I hope to use Invisalign for 75 per cent of all my adult cases and share this conversion with other dentists and orthodontists through my new clinical speaker role.”

Catherine received her clinical speaker training in Amsterdam earlier this month and will start her new role in Birmingham on 3rd May.

This recent accolade follows her success at the 2018 Aesthetic Dentistry Awards where she snapped up two awards relating to the use of Invisalign plus the treatment of teenagers. 

Catherine added: “I am extremely privileged and honoured to be chosen by Invisalign as a Clinical Speaker.  This international treatment is globally recognised and I hope this showcases St Michael’s Orthodontics as a worldwide centre of excellence.

“I am excited to share my passion of the Invisalign system with my colleagues. We are all trained in using fixed appliances and it is easy to stay in our comfort zone.   However, I hope that by demonstrating how I have treated my patients with Invisalign that other colleagues will start to see the benefits of this system.”

 

 

 

Editor’s notes:

 

  • St Michael’s Orthodontics – a team of skilled orthodontists led by Catherine McCanny – is based on Dewsbury Road, Wakefield.
  • Dr Catherine McCanny has achieved Invisalign Platinum Elite Standard for both the quality of her work and the number of treatments she has performed
  • Having graduated from Dental School at Queen’s University, Belfast in 1988, Catherine commenced her specialist training in Orthodontics at Leeds Dental Institute in 1993. She then teamed up with her now-husband, Joe, to build and develop St Michael’s Dental Practice and St Michael’s Orthodontics Ltd, which opened in 1998.
  • More recently, Catherine – a member of the British Orthodontic Society – was delighted to win two awards in the 2018 Aesthetic Dentistry Awards.
  • In 2015 St Michaels Orthodontics won three awards at the Aesthetic Dentistry Awards including ‘Best Team’.

 

  • For more information about St Michael’s Orthodontics, please go to http://www.stmichaelsorthodontics.co.uk http://invisiblebraces-yorkshire.co.uk

 

Press release issued by: Carmel Harrison PR, The Plex, Margaret street, Wakefield. For further information, please contact Carmel Harrison on: 01924 632263. Alternatively, email carmel@carmelharrisonpr.com

 

 

 

Data protection privacy notice for patients

GDPR IMAGE

Data protection privacy notice for patients

In providing your dental care and treatment, we will ask for information about you and your health. Occasionally, we may receive information from other providers who have been involved in providing your care. This privacy notice describes the type of personal information we hold, why we hold it and what we do with it.

Information that we collect

We may collect the following information about you:

  • Personal details such as your name, date of birth, national insurance number, NHS number, address, telephone number and email address
  • Information about your dental and general health, including
  • Clinical records made by dentists and other dental professionals involved with your care and treatment
  • X-rays, clinical photographs, digital scans of your mouth and teeth, and study models
  • Medical and dental histories
  • Treatment plans and consent
  • Notes of conversations with you about your care
  • Dates of your appointments
  • Details of any complaints you have made and how these complaints were dealt with
  • Correspondence with other health professionals or institutions
  • Details of the fees we have charged, the amounts you have paid and some payment details

Catherine McCanny is responsible for keeping secure the information about you that we hold.

Our data protection officer, Carol Walter, ensures that the practice complies with data protection requirements to ensure that we collect, use, store and dispose of your information responsibly.

Those at the practice who have access to your information include dentists and other dental professionals involved with your care and treatment, and the reception staff responsible for the management and administration of the practice.

How we use your information

To provide you with the dental care and treatment that you need, we require up-to-date and accurate information about you.

We will share your information with the NHS Business Services Authority in connection with your dental treatment.

We will seek your preference for how we contact you about your dental care. Our usual methods are telephone, email or letter.

If we wish to use your information for Social media, dental research or dental education, we will discuss this with you and seek your consent. Depending on the purpose and if possible, we will anonymise your information. If this is not possible we will inform you and discuss your options.

We may use your contact details to inform you of products and services available at our Practice.

Sharing information

Your information is normally used only by those working at the practice but there may be instances where we need to share it – for example, with:

  • Your doctor
  • The hospital or community dental services or other health professionals caring for you
  • NHS payment authorities
  • The Department for Work and Pensions and its agencies, where you are claiming exemption or remission from NHS charges
  • Private dental schemes of which you are a member.

We will only disclose your information on a need-to-know basis and will limit any information that we share to the minimum necessary.

In certain circumstances or if required by law, we may need to disclose your information to a third party not connected with your health care, including HMRC or other law enforcement or government agencies.

Keeping your information safe

We store your personal information securely on our practice computer system and in a manual filing system. Your information cannot be accessed by those who do not work at the practice; only those working at the practice have access to your information. They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this.

We take precautions to ensure security of the practice premises, the practice filing systems and computers.

We use high-quality specialist dental software to record and use your personal information safely and effectively. Our computer system has a secure audit trail and we back-up information routinely.

 We use cloud computing facilities for storing some of your information. The practice has a rigorous agreement with our provider to ensure that we meet the obligations described in this policy and that we keep your information securely.

We keep your records for 10 years after the date of your last visit to the Practice or until you reach the age of 25 years, whichever is the longer.

Access to your information and other rights

You have a right to access the information that we hold about you and to receive a copy. You should submit your request to the practice in writing or by email. There may be a charge for copies of your information; if we pass on a charge, we will explain the reasons.

You can also request us to:

  • Correct any information that you believe is inaccurate or incomplete. If we have disclosed that information to a third party, we will let them know about the change
  • Erase information we hold although you should be aware that, for legal reasons, we may be unable to erase certain information (for example, information about your dental treatment
  • Stop using your information – for example, sending you reminders for appointments or information about our service
  • Supply your information electronically to another dentist.

If you do not agree

If you do not wish us to use your personal information as described, you should discuss the matter with your dentist. If you object to the way that we collect and use your information, we may not be able to continue to provide your dental care.

If you have any concerns about how we use your information and you do not feel able to discuss it with your dentist or anyone at the practice, you should contact The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (0303 123 1113 or 01625 545745).