Patient care questionnaire results
At St Michaels Orthodontics all team members are given regular training in all areas of patient care. We try to ensure that all patients/patients guardians are given all the information relevant to them to enable them to make an informed decision. Periodically we carry out questionnaires to see if we are fulfilling this, and if necessary identify areas where more training is required.
We questioned 40 patients after attending the practice for their 1st assessment appointment. All patients strongly agreed or agreed that they were treated with dignity and respect during their visit and that they were provided with enough information about their treatment. Following on from previous questionnaires the question regarding fees was amended to include a ‘Not applicable’ option. Some patients attending for their first assessment would qualify for NHS treatment any fees for private treatment would not have been discussed in any great detail. All 40 patients would recommend the practice to others. The results of this questionnaire are very positive and no additional training is considered necessary at this time.
We invited patients to leave additional feedback about their first visit:
‘Everybody was really nice and friendly’
‘Slow and didn’t do much than talk’
‘Everything was explained well, made to feel comfortable’
‘Made my 9 year old feel at ease and explained everything in detail’
‘Everyone was very kind & friendly & nice surroundings’
‘Friendly and efficient as usual’